Frequently Asked Questions
Refunds, Exchanges & Cancellations
All sales are final, and I’m unable to offer refunds, exchanges, or cancellations. This includes lost or stolen items.
That said, your experience matters to me—if something goes wrong or you have a question about your order, please get in touch. I’ll do my best to assist. Thank you for your understanding and continued support.
Standard Lettermail Delivery Times (Estimates):
Local (Toronto, Ontario): 2 business days
Ontario: 3 business days
Canada: 4 business days
International: Up to 7 business days (may vary by destination)
Please note that these are estimated delivery times and cannot be guaranteed due to the nature of stamped lettermail. Thank you for your patience and understanding!
I have a question that isn’t answered here
If your question isn’t listed, please don’t hesitate to reach out—I’ll do my very best to assist you! I update this FAQ regularly with helpful questions and answers, so your inquiry may even help others in the future.